Once dispatched, they are considered as final sale and no refunds will be processed.
In case the product is received in a damaged condition, refund or replacement will take place only if informed within 24 hrs from the time of delivery. The customer is required to email us at email@example.com within 48 hours from the date of delivery with order number, name, address, and description of the issue.
Once your return request has been accepted, the refund will be processed within 7 business days and the amount will be transferred via the same payment mode used while placing the order.
BUILDING DOCTOR is not responsible for any damage caused after delivery.
If the order or the item(s) that you want to cancel have not been shipped, you can email us at firstname.lastname@example.org or call us (9am – 6pm, Mon – Fri).In such cases, the order will be cancelled, and the money will be refunded to you within 7 business days after the cancellation request is duly processed by us.
Cancellation of orders can be done only if the order has not been dispatched from our end. Once orders have been dispatched, we cannot issue a cancellation.